The security of your data is our top priority.
The following outlines our policies in more detail.
Privacy Policy
Introduction
This policy covers LunarLingerie's use of personal information that we collect when you use www.lunarlingerie.com.
This policy does not apply to the practices of third party companies that LunarLingerie does not own, or to individuals that LunarLingerie does not employ or manage.
Personal information in the context of this policy is considered to be information about you that is personally identifiable, e.g. your name, address, email address, or phone number, and that is not otherwise publicly available.
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Use of your personal information
Any information you provide to LunarLingerie will only be used by LunarLingerie, its agents and service providers in order to expedite the requested task(s) (e.g. account creation, order processing, order shipping, provision of customer service etc.)
LunarLingerie works to actively protect your information and will never release your E-mail address or any other personal information to external third parties unless required to do so by a court order.
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Newsletters, promotions and our E-mail policy
Account holders have the option of:
Subscribing to our newsletter, which is E-mailed to members on an ongoing basis.
Receiving E-mails related to our store promotion and customer loyalty program.
You may sign-in to your account at any time and change your E-mail preferences.
LunarLingerie will never send out unsolicited E-mails.
The only occasion when we will need to send E-mails that have not been explicitly sanctioned by one of our "opt-in" services is when we experience a problem completing your order.
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How long do we keep user information?
We generally keep user data on our server or in our archives for as long as we reasonably need it, although we reserve the right to alter this practice according to changing requirements.
For example, older data may be deleted if needed to free up storage space whilst we may be required by law to keep other data for longer periods.
Data management requests are administered in an orderly manner to the extent feasible and within our direct control.
Note: we have greater control over recently collected data than for archived data.
Once data is removed from our system and archived, it may not be practicable to accommodate specific requests. In such cases, our general data retention policy applies.
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Access to your personal information
You may sign-in to your account at any time and view the information we hold on our database about you. This information can be modified at any time.
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Order tracking
After an order is placed on our website, all customers are provided with an option to specify whether to receive order-update E-mails or not. These are E-mails that LunarLingerie sends out to customers as we process and ship orders.
Additionally, when signed-in, registered users can view a complete history of orders online.
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Our use of cookies
We issue session cookies to strengthen the link between customers and our store, reducing the risk of leakage of personal information to third parties.
Our cookie contains a simple "Unique ID" issued for every visitor to our site. It poses absolutely no threat to your computer, contains no personally identifiable information, is not stored on your hard-drive and only exists until you close the browser window.
Customers must accept our cookies in order to shop at LunarLingerie.
Security Policy
Our use of encryption
LunarLingerie's server uses Secure Sockets Layer (SSL), an industry standard 128-bit encryption technology to secure the connection between your browser and our site. Whenever you enter personal information or financial details, look for the "lock" icon in your browser's footer, ensuring your data is completely protected during transmission to and from our site.
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Financial information security
If you choose to pay by credit card, your financial information will be encrypted as described above and sent directly to our CISP-compliant payment processor (Authorize.Net) over a highly secure connection.
For added security, any credit card details entered on our site are not stored in our database and LunarLingerie itself will never handle or have access to this information.
We completely understand shoppers' concerns when giving out information online, and have taken every possible security measure to ensure our customers' data is protected!
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Where is my data stored?
All of our customers' personally identifiable information is stored on our web and database server, located
in a physically secure, world-class Equinix datacenter - access to which is granted only to suitably qualified
support staff and highly trained technicians. This policy was last reviewed and updated on March 11th 2006. |
